Troubleshooting

If you have questions about your InterOscitorTM or are having technical difficulties with the program, please first review the troubleshooting information below and review the rest of this online documentation.  If you still need help see our Technical Support section.

0) If you can't get any sound from your InterOscitorTM

a) Make sure all sound related components in your system are turned on.
b) Make sure both a video source and MIDI synth are selected in the Options menu.
c) See tip number 3 on the Performance Hints page.
d) Check that the following connections are properly made:
Computer to MIDI interface
MIDI interface to synthesizer
Synthesizer to amplifier
Amplifier to speakers
d) Check the MIDI Mapper to make sure the MIDI signals are be routed correctly.
e) See the QuickStart section for more troubleshooting tips.
1) If no video image appears on your computer screen.
 
a) Make sure all the video related components of your system are plugged in and turned on.
b) Make sure a video source has been selected in the Options menu.
c) See the QuickStart section for more troubleshooting tips.


2) If the program reverts to demo mode.

It is possible your registry has become corrupted.  You may need to reinstall the program, your operating system, or both, in which case you will need a new license key.  See the Registration page for info on getting a free new key for this purpose.


3) If the program won't run or crashes often.

The most likely cause of this unfortunately is the computers operating system.  Try rebooting the computer.  If that doesn't help then try re-installing the operating system.  If that doesn't help then contact tech support with a description of your problem.
This entire document is Copyright © 2000, 2001, 2002 Peterson Enterprises